Privacy Policy

Last Updated: March 27, 2025

At hiLIFT.skin, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.hilift.skin), book appointments, or engage with our High Intensity Focused Ultrasound (HIFU) non-invasive anti-aging beauty treatments in Australia. By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are
hiLIFT.skin is an Australian-based provider of non-invasive, anti-aging beauty treatments, specialising in High Intensity Focused Ultrasound (HIFU) technology. Our mission is to help you achieve youthful, radiant skin through safe and effective procedures. Our contact details are:

Address: 9 Rangal Road, Ocean Shores, NSW, 2483 AUSTRALIA
Email: hilift.skin@gmail.com
Phone: +61433555513

2. Information We Collect
We collect personal information to provide you with the best possible experience and services. The types of information we may collect include:
a. Personal Information You Provide

Contact Details: Name, email address, phone number, and postal address when you book an appointment, contact us, or sign up for our newsletter.
Health Information: Information related to your skin type, treatment preferences, or medical history relevant to HIFU treatments (e.g., allergies or skin conditions), collected during consultations with your consent.
Payment Information: Credit card details or other payment information when you purchase services or products (processed securely via third-party payment gateways).

b. Information Collected Automatically

Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.
Location Data: General location information (e.g., city or region) based on your IP address to tailor our services to the Australian market.

c. Information from Third Parties

Marketing Partners: Data from social media platforms or marketing partners if you interact with our advertisements or promotions.
Appointment Booking Platforms: Information provided through third-party booking systems we use.

3. How We Use Your Information
We use your personal information for the following purposes:

Service Delivery: To schedule and provide HIFU treatments, communicate appointment details, and follow up on your experience.
Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
Marketing: To send you promotional offers, newsletters, or updates about our anti-aging treatments (with your consent, and you can opt out at any time).
Website Improvement: To analyze usage trends and enhance the functionality and content of our website.
Legal Compliance: To meet our obligations under Australian laws, such as tax or health regulations.

4. Legal Basis for Processing
Under the Australian Privacy Principles (APPs), we process your personal information where:

You have provided consent (e.g., for marketing or health data collection).
It is necessary to fulfill a contract (e.g., providing booked HIFU treatments).
It is required by law (e.g., record-keeping for health services).
It aligns with our legitimate interests (e.g., improving our website), provided it does not override your rights.

5. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted third parties who assist with payment processing, appointment scheduling, website hosting, or marketing (e.g., Mailchimp for newsletters), all bound by confidentiality agreements.
Health Professionals: Qualified practitioners involved in delivering HIFU treatments, where necessary.
Legal Authorities: If required by Australian law or to protect our rights, safety, or property.

6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These measures include:

Encryption of sensitive data (e.g., payment details).
Secure storage on servers located in Australia or with GDPR-compliant providers.
Access controls limiting data to authorized personnel only.

However, no online system is 100% secure, and we encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive details over unsecured networks.

7. Your Rights
Under Australian privacy laws, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request the removal of your data, subject to legal obligations (e.g., health record retention requirements).
Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.
Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, contact us at hilift.skin@gmail.com

8. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These include:

Essential Cookies: Necessary for website functionality (e.g., booking forms).
Analytics Cookies: To track website performance and visitor behavior (e.g., Google Analytics).
Marketing Cookies: To deliver personalized ads or content.

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.

9. Data Retention
We retain your personal information only as long as necessary:

Appointment Records: For 7 years, as required by Australian health regulations.
Marketing Data: Until you unsubscribe or it is no longer relevant.
Website Usage Data: For up to 2 years for analytics purposes.

After this period, data is securely deleted or anonymised.

10. International Data Transfers
While we primarily store data in Australia, some service providers (e.g., cloud hosting or analytics tools) may process data overseas. We ensure these providers comply with Australian privacy standards or equivalent frameworks (e.g., GDPR).

11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to have it removed.

12. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Last Updated” date. We encourage you to review it periodically.

13. Contact Us
If you have questions, concerns, or requests regarding your privacy, please reach out to us:

Email: privachilift.skin@gmail.comin
Phone: +61 433555513
Mail: 9 Rangal Road, Ocean Shores, NSW, 2483 AUSTRALIA

Alternatively, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for further assistance.
Thank you for trusting hiLIFT.skin with your personal information. We are dedicated to helping you look and feel your best while keeping your privacy secure.